Refund and Returns Policy
1. Reservation Changes
My Shuttle understands that travel plans may change. If you need to modify or reschedule your shuttle reservation, please notify us at least 12 hours in advance of your scheduled pickup time. We will make every effort to accommodate your request, subject to availability.
2. Cancellation Policy
We offer a flexible cancellation policy:
3. Missed Flights or No-Show Policy
If you miss your flight or fail to show up for your scheduled pickup without prior notification, no refund will be issued. Please ensure you provide accurate flight information to avoid any misunderstandings.
4. Refunds Processing
Refunds for eligible cancellations will be processed within 5 business days from the date of the cancellation request. The refund will be issued to the original payment method used for the reservation.
5. Exceptions
In exceptional cases such as flight delays or cancellations due to circumstances beyond your control (e.g., weather conditions, airport closures), we will work with you to reschedule your shuttle service or provide a refund as applicable.
6. Contact Us
To request changes, cancellations, or refunds, please contact our customer support team at +61 411 667 860. Please have your reservation details readily available for prompt assistance.
7. Terms and Conditions Apply
Please note that all refund and cancellation policies are subject to the terms and conditions outlined in our Terms of Service. By using My Shuttle’s services, you agree to abide by these policies.
My Shuttle is committed to providing excellent service and accommodating your travel needs to the best of our ability. If you have any questions or require further assistance regarding our refund and returns policy, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority.
Refund and Returns Policy
1. Reservation Changes
My Shuttle understands that travel plans may change. If you need to modify or reschedule your shuttle reservation, please notify us at least 12 hours in advance of your scheduled pickup time. We will make every effort to accommodate your request, subject to availability.
2. Cancellation Policy
We offer a flexible cancellation policy:
3. Missed Flights or No-Show Policy
If you miss your flight or fail to show up for your scheduled pickup without prior notification, no refund will be issued. Please ensure you provide accurate flight information to avoid any misunderstandings.
4. Refunds Processing
Refunds for eligible cancellations will be processed within 5 business days from the date of the cancellation request. The refund will be issued to the original payment method used for the reservation.
5. Exceptions
In exceptional cases such as flight delays or cancellations due to circumstances beyond your control (e.g., weather conditions, airport closures), we will work with you to reschedule your shuttle service or provide a refund as applicable.
6. Contact Us
To request changes, cancellations, or refunds, please contact our customer support team at +61 411 667 860. Please have your reservation details readily available for prompt assistance.
7. Terms and Conditions Apply
Please note that all refund and cancellation policies are subject to the terms and conditions outlined in our Terms of Service. By using My Shuttle’s services, you agree to abide by these policies.
My Shuttle is committed to providing excellent service and accommodating your travel needs to the best of our ability. If you have any questions or require further assistance regarding our refund and returns policy, please do not hesitate to reach out to our customer support team. Your satisfaction is our priority.
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