Who we are

Our website address is https://myshuttle.com.au.

This Privacy Policy outlines how My Shuttle (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your personal information. Your privacy is of utmost importance to us, and we are committed to protecting your data.

1. Information We Collect

• Personal Information: When you book our services, we collect personal information, including but not limited to your name, contact information, payment details, and travel itinerary.
• Usage Information: We gather information about your interactions with our website, mobile app, and services, such as IP addresses, device information, and browsing activity.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide transportation services, including airport transfers, city tours, and private shuttles.
• Customer Support: To address inquiries, resolve issues, and provide assistance.
• Payment Processing: To process payments and ensure secure transactions.
• Communication: To send booking confirmations, updates, and promotional offers (you can opt out of marketing communications).
• Improvement: To enhance our services, website, and user experience.

3. Information Sharing

We may share your information with:

• Service Providers: Third-party service providers who assist in service delivery, payment processing, and customer support.
• Legal Compliance: When required by law or to protect our rights and safety.

4. Data Security

We employ industry-standard security measures to protect your data. However, no method of transmission over the Internet is entirely secure; thus, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website and app use cookies and similar technologies to enhance your browsing experience. You can adjust your browser settings to manage cookies.

6. Your Choices

You can:

• Review, update, or delete your personal information by contacting us.
• Opt out of marketing communications by following the provided instructions.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect or store information from children.

8. Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Please review this policy periodically.

9. Contact Us

If you have questions or concerns about our Privacy Policy, please contact us at +61 411 667 860.

By using our services, you agree to the terms outlined in this Privacy Policy.

Last Updated: 11/09/2023